Terms of Service · Raymond

1. Agreement to Terms

By accessing or using Raymond ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms apply to all users, including licensed barbers and barbershop owners who list their services on the Platform ("Service Providers") and individuals who use Raymond to book barbering appointments ("Clients"). Both are referred to collectively as "Users."

Raymond is operated by M&M Services and Solutions LLC, Greenville, South Carolina.

2. What Raymond Is

Raymond is an online booking platform built for the barbering industry. Through Raymond, Service Providers can create profiles, list services, manage availability, and receive bookings. Clients can discover barbers, view availability, and schedule appointments. The Platform also provides automated appointment reminders and confirmations via SMS and client communication tools for Service Providers.

Raymond is a technology platform only. Raymond does not employ barbers, perform barbering services, or guarantee the quality, safety, or outcome of any services arranged through the Platform. The service relationship exists solely between the Service Provider and the Client.

3. Eligibility

You must be at least 18 years old to create an account or use the Platform. By using Raymond, you confirm you meet this requirement. If you are registering on behalf of a business, you confirm you have authority to bind that business to these Terms.

4. Account Registration

To access most features, you must register for an account. You agree to provide accurate, current, and complete information; keep your account information updated; keep your login credentials confidential; and accept responsibility for all activity that occurs under your account. Notify us immediately of any unauthorized access at support@raymondbooking.com.

We may suspend or terminate accounts with inaccurate information or that violate these Terms.

5. Service Provider Terms

The following additional terms apply if you register as a Service Provider:

5.1 Independent Contractor Status You are an independent contractor. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and Raymond. You are solely responsible for all applicable taxes, licensing fees, insurance, and regulatory compliance related to your barbering business.

5.2 Licensing and Compliance You represent and warrant that you hold all required state and local licenses to legally perform barbering services in your jurisdiction, and that your business complies with all applicable health, safety, and consumer protection laws.

5.3 Profile Accuracy You are responsible for the accuracy of your Raymond profile, including listed services, pricing, availability, location, and any photos or descriptions. Raymond is not responsible for bookings made based on inaccurate information you post.

5.4 Client Relationships The service relationship is solely between you and your Client. Raymond is not a party to that relationship and bears no responsibility for the quality, safety, legality, or outcome of services you provide.

5.5 Cancellations and Refunds You are responsible for setting, communicating, and enforcing your own cancellation and refund policies. Raymond is not responsible for no-shows, cancellation disputes, or refund claims between you and your Clients.

5.6 SMS Communications When using Raymond's messaging and SMS tools to communicate with Clients, you agree to comply with the Telephone Consumer Protection Act (TCPA) and all applicable telecommunications regulations, obtain proper Client consent before initiating automated messages, and not use the Platform to send spam, unsolicited marketing, or fraudulent communications.

5.7 Financial Responsibility You are solely responsible for all financial aspects of your business conducted through or alongside the Platform, including the amounts you charge, the accuracy of every charge, deposits, gratuities, taxes, chargebacks, and refunds. Payments are settled directly into your own payment-processor account; Raymond does not take custody of, hold, control, or have access to those funds, and is not a party to the payment between you and your Client. Raymond is not responsible or liable for, and you will not hold Raymond responsible for, your financial conduct or any financial misconduct, including overcharging, double-charging, unauthorized charges, fraud, misappropriation of funds, failure to deliver services after payment, mishandling of a Client's payment credentials or device, tax noncompliance, or any payment, billing, deposit, or refund dispute with a Client. Any such dispute is solely between you and your Client (and, where applicable, the payment processor).

5.8 Client Payment Security You will not request, collect, or enter a Client's payment-card details or processor login on your own device on the Client's behalf. Direct Clients to complete payment on the Client's own device via the link or code the Platform provides. You are solely responsible for any consequence of collecting payment information in any other manner.

6. Client Terms

The following additional terms apply if you use Raymond to book appointments:

6.1 Appointment Responsibility You are responsible for honoring scheduled appointments. Cancellation and no-show policies are set by individual Service Providers, not Raymond.

6.2 SMS Consent By providing your phone number and completing a booking through Raymond, you expressly consent to receive automated SMS messages from Raymond and the applicable Service Provider, including appointment confirmations, reminders, and follow-up messages. Message and data rates may apply. Reply STOP at any time to opt out. See Section 13 for full SMS consent details.

6.3 Accuracy of Information You are responsible for providing accurate contact information. Raymond is not responsible for missed communications resulting from incorrect information you provide.

6.4 Payments and Charges When you pay for a service, you are paying the Service Provider, not Raymond. Raymond does not set prices, does not take custody of your funds, and is not a party to the transaction. Pay only on your own device using the secure payment link or code provided — never enter your card details into, or log in on, a Service Provider's device. Pricing, charges, deposits, gratuities, receipts, and refunds are the Service Provider's responsibility, and any billing or refund dispute is between you and the Service Provider (and the payment processor). Card payments are also protected by your card issuer's and the payment processor's standard dispute mechanisms.

7. Fees and Payment

7.1 Service Provider Fees Service Providers pay subscription or transaction fees as described on the Raymond pricing page or in a separate written agreement. Fees are billed as specified and are non-refundable except as expressly stated in these Terms or required by law.

7.2 Payment Processing Payments are processed by third-party payment processors (currently Stripe). By using payment features, you agree to the applicable processor's terms of service. Raymond is not responsible for errors, delays, or failures caused by payment processors.

7.3 Late Payment and Suspension Accounts with unpaid fees may be suspended after a reasonable notice period. We reserve the right to terminate accounts with persistent non-payment.

7.4 Funds, Disbursement, and No Custody For payments a Client makes to a Service Provider, the Service Provider is the merchant of record. Funds are processed by the third-party payment processor and settle directly into the Service Provider's own account; Raymond does not hold, control, disburse, or have access to those funds and acts solely as a technology provider, not as a money transmitter, escrow agent, payment processor, or fiduciary. Disbursement timing, refunds, reversals, and chargebacks are governed by the processor and the Service Provider, not Raymond. Raymond is not responsible or liable for the acts, omissions, financial conduct, or financial misconduct of any Service Provider, including how a Service Provider charges, collects, refunds, accounts for, or remits any amount.

8. Prohibited Conduct

You agree not to use the Platform for any unlawful purpose; impersonate any person or entity; send unsolicited, harassing, or fraudulent communications; attempt unauthorized access to the Platform or other accounts; collect personal information about other users without consent; reverse engineer or extract source code from the Platform; use automated tools to access the Platform without prior written consent; post false, defamatory, or misleading information; or interfere with the Platform's performance or integrity.

Violations may result in immediate account suspension or termination.

9. Intellectual Property

All Platform content, features, and functionality -- including software, text, graphics, logos, and AI tools -- are owned by Raymond or its licensors and protected by applicable intellectual property laws.

You retain ownership of content you submit to the Platform. By submitting content, you grant Raymond a non-exclusive, worldwide, royalty-free license to use, display, and process that content solely to operate and improve the Platform.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RAYMOND DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RAYMOND DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY CONTENT ON THE PLATFORM IS ACCURATE OR COMPLETE. RAYMOND DOES NOT GUARANTEE THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PROVIDED BY SERVICE PROVIDERS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAYMOND AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, DATA, OR GOODWILL; DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM; DAMAGES ARISING FROM SERVICES PROVIDED BY A SERVICE PROVIDER; DAMAGES ARISING FROM THE FINANCIAL CONDUCT OR MISCONDUCT OF A SERVICE PROVIDER (INCLUDING ANY CHARGE, OVERCHARGE, UNAUTHORIZED CHARGE, FRAUD, DEPOSIT, GRATUITY, TAX, REFUND, OR PAYMENT DISPUTE); OR UNAUTHORIZED ACCESS TO YOUR DATA.

IN NO EVENT SHALL RAYMOND'S TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RAYMOND IN THE TWELVE MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Raymond and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, violation of these Terms, violation of any third-party rights, services you provide to or receive from other Users, or content you submit to the Platform.

13. SMS Communication and TCPA Consent

13.1 Consent to Automated SMS By providing your phone number on Raymond, you expressly consent to receive automated text messages from Raymond and participating Service Providers, including appointment confirmations and reminders, booking updates and cancellation notices, follow-up messages after appointments, and Platform notifications.

13.2 Message Frequency Message frequency varies based on appointment activity and account settings.

13.3 Costs Message and data rates may apply based on your mobile carrier plan.

13.4 Opt-Out Reply STOP to any message to opt out. You will receive one final confirmation. Reply START to resubscribe.

13.5 Help Reply HELP to any message or contact support@raymondbooking.com.

13.6 No Purchase Required Consent to receive SMS is not a condition of booking an appointment or purchasing any services.

14. Third-Party Services

Raymond integrates with third-party services including Telnyx (SMS), Stripe (payments), and others. Use of these integrations is subject to those providers' own terms. Raymond is not responsible for third-party service practices or failures.

15. Privacy

Your use of Raymond is governed by our Privacy Policy, incorporated herein by reference. By using the Platform, you agree to the collection, use, and sharing of your information as described in the Privacy Policy.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution Before filing any formal claim, contact Raymond at legal@raymondbooking.com and attempt to resolve the dispute informally for at least thirty (30) days.

16.2 Binding Arbitration If informal resolution fails, any dispute arising out of or relating to these Terms or your use of the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in Greenville, South Carolina, or via video conference at either party's request.

16.3 Class Action Waiver YOU AGREE TO RESOLVE DISPUTES WITH RAYMOND ONLY ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ARBITRATION, OR REPRESENTATIVE PROCEEDING.

16.4 Exceptions Either party may bring individual claims in small claims court or seek emergency injunctive relief from a court of competent jurisdiction.

17. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law provisions. Disputes not subject to arbitration shall be brought in state or federal courts in Greenville County, South Carolina.

18. Modifications to Terms

We may update these Terms at any time. Material changes will be communicated by updating the "Last Updated" date and, where appropriate, by email or in-platform notice. Continued use after changes take effect constitutes acceptance of the updated Terms.

19. Termination

We may suspend or terminate your access at any time for any reason, including violation of these Terms. You may terminate your account by contacting us. Upon termination, your right to use the Platform ceases immediately. Sections 9 through 17 survive termination.

20. Entire Agreement

These Terms, together with the Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and Raymond and supersede all prior agreements.

21. Contact

Raymond M&M Services and Solutions LLC Greenville, South Carolina Email: legal@raymondbooking.com Support: support@raymondbooking.com